A Walkthrough for Studentaid.gov
Future updates will involve the TEACH Grant certification form, the Total Permanent Disability application, single sign-on with servicing websites, improving My Aid and multifactor authentication.
By Rick Cox and Siobahn Arbogast
- Parent Wizard assists applicants for student financial aid in determining the appropriate parent for the FAFSA.
- Borrowers are able to view their loan forgiveness and discharge on their dashboard or on their My Activity page.
- Customers without a Social Security number are now able to create an account on studentaid.gov.
- Studentaid.gov has added an automated option for an applicant to access their account if they can’t remember their login credentials.
- Future updates will include the TEACH Grant certification form, the Total Permanent Disability application, single sign-on with servicing websites, improving My Aid and phishing resistance multifactor authentication.
- Aiden, FSA’s virtual assistant, has been upgraded and improved. This should allow Aiden to better understand questions being asked and reduce the effort and timeframes to create new user cases.
- Borrowers can now review their PSLF progress and see the number of qualifying payments made toward PSLF. Applicants can also view the status of their application for PSLF.
Rick Cox is Global’s Executive Director of Regulatory Affairs and Compliance. Siobahn Arbogast is Director of Title IV Accounting.